FAQ
Here are the answers to common questions about order, shipping, and products.
If you don't find the answer you're looking for, please feel free to contact us!
À propos des produits
Q. Quand les produits en rupture de stock arriveront-ils ?
R. Nous sommes désolés de vous avoir incommodé. En raison des différences de date de réapprovisionnement de chaque produit, veuillez nous contacter via [contact].
Q.Que faire si les produits livrés sont endommagés ou insuffisants ?
R. Veuillez nous contacter immédiatement. Après confirmation, nous nous en occuperons.
Q.Les produits sont-ils accompagnés d'une garantie ?
A.Veuillez consulter [politique de garantie].
How do I use my discount code?
To use a discount code, simply enter it in the "Discount Code" box on the checkout page and click "Apply." Your discount will be added to your order total.
Pro Tip: Subscribe to our email newsletter to get exclusive discounts sent right to your inbox!
I want to return my order.
If you need to return or exchange an item, please contact us by email first. Items must be returned within 14 days of when you received them.
Please understand we cannot accept returns or exchanges for items that are:
- Damaged (stained or scratched) due to customer use.
- Used and do not have a manufacturing defect.
- The wrong size ordered (please check product dimensions carefully before buying!).
- Being returned simply because you changed your mind or no longer need the item.
- Showing normal wear and tear.
If you are returning an item because it is defective, we will cover the return shipping costs.
For returns due to personal reasons (like ordering the wrong item, changing your mind, or not liking the product), you will be responsible for the return shipping costs.
À propos de la livraison
Q. Quel express est-ce?
A.Illimité
Q.Fournissez-vous un service artistique ?
A.Nous sommes désolés de vous informer que nous ne fournissons pas de service de forfait artistique.
How long does it take to get my order?
Once you place your order, it typically takes 1-3 business days to prepare it for shipping. After that, shipping usually takes an additional 3-5 business days. So, you can generally expect your order to arrive within 4-8 business days total.
How do I get a tracking number for my order?
You won't receive a tracking number immediately after placing your order. We will email your tracking number to you as soon as your order ships.
Please note that it can sometimes take up to 24 business hours for the tracking information to update in the shipping carrier's system after you receive the number.
Example: If you place an order late on a Friday, it might not ship until Monday afternoon, and the tracking number may not show updates until Tuesday.
There’s no shipment update for my order for days.
If you haven't seen a tracking update for a few days, especially during weekends, holidays, or busy seasons, don't worry! It's common for tracking information to sometimes take a little while to catch up. Please allow a few extra days.
If it's been longer than a few days without updates, you can contact the shipping carrier directly. You're also welcome to email us at collaborate@packall.cc, and we'll be happy to help look into it for you!
À propos du retour et de l'échange
Q.Que dois-je faire si je veux retourner les produits ?
A.Veuillez consulter les retours.
Q.Que dois-je faire si je veux annuler les commandes ?
A. Veuillez nous contacter avec les informations de commande (le numéro de commande, le nom, le numéro de téléphone) et le contenu des modifications. Cependant, il sera considéré comme un "Retour" si la marchandise a été annulée après la livraison pour des raisons personnelles du client. Je vous prie de nous contacter aussi vite que possible.
Q.Que dois-je faire si je passe une commande deux fois ?
A.Veuillez nous contacter via "Contact"
I don’t know how to use the product.
We're here to help! If you're unsure how to use your product, please don't hesitate to email us at collaborate@packall.cc. We'd be happy to provide guidance and tips.
Have another question?
If your question wasn't covered here, please feel free to contact us directly by email at collaborate@packall.cc. We're always happy to hear from you and help in any way we can!